Shipping and returns
The shipment of your parcel
Packages are usually shipped within 2 days of receipt of payment and are shipped via UPS with tracking and delivery without a signature. If you prefer delivery via UPS Extra with a signature required, an additional cost will apply, so please contact us before choosing this method. Whatever your shipping choice, we will provide you with a link to track your package online.
Shipping charges include handling and packaging charges as well as postage. The handling costs are fixed, while the transport costs vary according to the total weight of the shipment. We recommend grouping your items in one order. We cannot group two distinct orders placed separately and shipping costs will be applied to each of them. Your package will be shipped at your own risk, but special care is taken to protect fragile items. The boxes and your items are well protected.
The cost of shipping to the Italian territory is €8.90 per maximum of 6 kg (VAT included). Nella fascia di peso compresa between 6 and 10 kg, shipping costs € 10.90. In the fascia di peso compresa between 10 and 20 kg, shipping costs € 14.90. In the fascia di peso compresa between 20 and 30 kg, shipping costs € 19.90.
For some particularly bulky and/or heavy items, additional costs are possible, of which the client will be informed during the purchase before confirming the order.
Deliveries are made to the address indicated by the User and in the manner indicated in the order summary.
Upon delivery, Users must check the contents of the package and promptly report any anomalies to the addresses listed in this document or as described in the delivery note. Users can refuse to accept the package if it is visibly damaged.
Delivery can take place in the countries or territories specified in the relevant section of sakraangel.com.
Delivery times are indicated on sakraangel.com or during the purchase procedure.
Missed delivery
The Owner is not liable in any way for any delivery errors deriving from inaccuracies or omissions committed by the User in completing the purchase order, nor for any damage or delays occurring after delivery to a courier appointed by the User and not proposed or approved by the Owner.
In the event that the goods are not delivered or collected at the time or within the established deadline, they will be returned to the Owner, who will contact the User to schedule a second delivery attempt or agree on further measures.
Unless otherwise specified, each delivery attempt starting from the second will be charged to the User.
Effects of withdrawal
The Owner reimburses all payments received including, if made, those relating to delivery costs to Users who have correctly exercised the right of withdrawal.
However, the higher cost deriving from the choice of a particular delivery method other than the cheapest standard delivery offered by the Owner will remain the responsibility of the User.
The refund takes place without undue delay and in any case within 14 days from the day on which the Owner was informed of the User's decision to withdraw from the contract. Unless otherwise agreed with the User, the refund is made using the same means of payment used for the initial transaction. The User does not have to bear any costs as a consequence of the withdrawal.
… on contracts for the purchase of material goods
Unless the Owner has offered to collect the goods, the User is required to return them to the Owner or to another person authorized by him to receive them without undue delay and in any case within 14 days from the day on which he communicated his intention to withdraw from the contract.
The deadline is met if the delivery of the goods to the courier or other authorized person takes place before the expiry of the 14-day period described above. The refund may be withheld until the goods are received or until the User has provided proof of having returned them.
The User is responsible for the decrease in the value of the goods deriving from a use of the goods other than that necessary to establish their nature, characteristics and functioning.
The return shipping costs are borne by the User.